PAUL BREAU Phone: 604-874-7459
207-335 East 14th Ave Email: peb(AT)telus.net
Vancouver, BC V5T 2M9
March 05, 2008
Thank you for the opportunity to introduce myself.
As my resume indicates, after completing the UBC Certificate in Multimedia and Design Program I began working with Chalk Media. Initially brought on as a segment producer, I am now head writer for the web-based technology show ConnectedLife on msn.ca.
I am proficient with Photoshop, Illustrator, Dreamweaver, Flash, Pro Tools, and Final Cut Pro and basic programming in XHTML. I also have extensive experience in the field of telecommunications. My positions in sales, training, and customer escalation management have allowed me to both showcase and fine-tune my communication skills.
However, in addition to a passion for writing and telecommunications, I also have a passion for radio and comedy. I am a touring Yuk Yuk’s stand-up comic and have performed on stages across Canada, the US, and the UK. Years of performing in front of tired, thirsty, (often) angry rural bar patrons as well as sophisticated, jaded, (often) bored urban teenagers has trained me to think creatively, and adapt quickly to even the most stressful situations.
In addition to performing live comedy in Vancouver two nights a week, I am the creator and programmer, and occasional on-air personality for the Lafftracks comedy program on UBC’s citr radio, which airs every Thursday night.
When you hire me you will get an experienced problem solver who is able to work in multiple situations with professionalism and competence. I work well with everyone, but I can also work happily on my own. I have initiative, a great sense of humour, and I always ensure that the job gets done right.
My work experience, coupled with my passion for radio and comedy, make me ideally suited for a position with your company.
This position and I seem to be a perfect match.
I look forward to meeting with you to discuss this employment opportunity at your earliest convenience.
I can be reached at (604) 874-7459.
Sincerely,
PAUL BREAU Phone: 604-874-7459
207-335 East 14th Ave Email: peb(AT)telus.net
Vancouver, BC V5T 2M9
To secure a position that will allow me to showcase my multimedia talents as well as my communications knowledge, business skills and training experience.
Media 2.0 Vancouver 2008 – present
Head Writer | Producer | ConnectedLife on MSN.CA
Chalk Media Vancouver 2007 – 2008
Writer | Segment Producer | ConnectedLife on MSN.CA
Corporate Trainer ( classroom and on job )
Complete training of new internet customer service employees Teaching computer skills, systems, procedures and sales. Updating existing employees on new applications and processes.
Customer Service Retention Team – Internet
Telephone and e-mail support for volatile customers.
Troubleshoot and problem-solve to retain business.
Employee Liaison / Coach
Assisting with job skills and system applications
Methods and Support
Develop processes and related internal support pages
Management Action Team
Resolve customer concerns
System Testing
New systems and application testing for interaction and bugs
Manage customer receivables, billing and account inquiries
Telephone Sales and Customer Support
Inbound and Outbound Telephone Sales
Order processing and product inquiries
Scheduling for 300 Call Center Employees
Computer Knowledge
Advanced Internet, Windows and E-mail experience. Experience developing cross-browser html and xhtml websites, developing logos and company identities, and creating smooth and fast flash animations, and fully optimized web images and graphics. I am proficient in Adobe Acrobat, Flash, Dreamweaver, Protools, Final Cut Pro, HTML, XHTML, MS Office: Word, Excel, Power Point, Front Page, Outlook, Publisher), and many other Windows applications.
I am proficient on both Windows and Mac platforms.
Typing – 40-50 words per minute
References Available Upon Request
Portfolio |Images | Video Audio | Writing | Contact